“Workday is delivered from the cloud, but it doesn’t come with angels.”
It’s understandable why some customers find themselves wrestling with unexpected “Oh-No" moments upon go-live: Workday can have transformative impacts to a typical back-office support model. Here’s a list of the most common Workday Support blind spots exposed after go-live + how Invisors helps our customers navigate them.
#1 | “I need new skillsets in my back-office support team.”
Think about the difference in job postings for those working at your local Blockbuster in 2001 (make sure tapes are rewound and assess late fees) vs. those working at Netflix headquarters today (curate content based on user data and process automatic payments.) Moving to Workday is similar, so you can expect to update the job posting for your back-office team to require high learning agility, problem solving, and technical acumen.
Legacy systems are typically best-in-breed siloed applications woven together with interface files and supported by separate SMEs per application, but the Workday Power-of-One unifies the data model, security, and business process framework. You now need back-office administrators who understand the common solution architecture and workstream specific touchpoints.
Sometimes this "Oh-No" moment isn't recognized until service rehearsal, during the stabilization period, or even after go-live.
Invisors can spike your bench with our Support Teammates to address immediate gaps in your skills roster and upskill your resources with spot trainings and over-the-shoulder coaching.
#2 | “I need new routines to manage data quality + automated processes.”
A key Workday value proposition is improving the end-user experience with more online self-service capabilities to initiate and approve transactions, narrowing the timespan from when a transaction is initiated-to-when it’s committed to the system. From address changes to terminations, Workday provides an online data capture that makes paper forms obsolete (HOORAY)!
How your back-office team manages quality shifts immediately upon go-live. Workday reports are available to track if multi-step processes are progressing, that data being committed to the system is complete, and which end-users are using the system as designed vs. if there is a change management or process design gap to revisit.
Oftentimes back-office teams need help rewriting their offensive vs. defensive quality monitoring playbooks.
Invisors can deploy our proprietary dashboards to help your back-office teams proactively identify potential risks + facilitate high-quality ongoing operations across Workday Financials, HCM, Payroll, Security, and Integrations.
#3 | “I need a more formal Change Governance Process.”
Once you’re live, there is still a constant pace of innovation and adoption that requires a level of proactive planning and communication as system changes are identified, assessed, and implemented. Most importantly, a Workday Change Governance process must be a cross-practice collaboration across functional configuration SMEs and technical integration SMEs.
Learning how to manage systems change for an ever-evolving Workday is critical to your organization’s long-term success and ability to derive value from the SaaS subscription model.
Invisors can advise and even facilitate your Workday Change Governance Model, helping you discover how to use your back-office team’s time wisely using a consistent intake process, project tracking log, and release calendar.
How is your Workday system doing?
Sometimes identifying the source of a pain point is half the battle. At Invisors, we've developed a custom quiz to help you do just that. Answer a few quick questions about your current state Workday system, and we'll provide you with an instant custom system diagnosis + a suggested course of action.